Privacy Policy - Seatoria

1. Data Controller

The data controller for your personal data is Seatoria, located at Rue de la Loi 42, 1000 Brussels, Belgium. You can reach us at [email protected].

2. Data We Collect

We collect the following personal data when you use our Platform:

Account information: name, email address, phone number.
Order information: billing address, payment details (processed securely by our payment partner), order history.
Technical data: IP address, browser type, device information, cookies.
Communication data: messages sent through our contact form.

3. Purpose of Processing

We process your personal data for the following purposes:

To process and fulfill your ticket orders.
To send order confirmations and e-tickets.
To provide customer support.
To comply with legal obligations.
To improve our services and user experience.

4. Legal Basis

We process your data based on:

Contract performance: processing necessary to fulfill your order.
Legal obligation: compliance with tax and accounting requirements.
Legitimate interest: fraud prevention, service improvement.
Consent: marketing communications (where applicable).

5. Data Sharing

We may share your data with:

Payment processors (to process transactions securely).
Email service providers (to deliver order confirmations and e-tickets).
Insurance partners (Allianz, if cancellation insurance is purchased).

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, and in accordance with applicable legal retention periods (typically up to 7 years for financial records).

7. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

Access your personal data.
Rectify inaccurate data.
Request erasure of your data.
Restrict processing.
Data portability.
Object to processing.

To exercise any of these rights, contact us at [email protected].

8. Cookies

We use essential cookies to operate the Platform (e.g., language preferences, session management). We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption for all data transmission and secure payment processing through PCI-compliant partners.

10. Contact

For any privacy-related inquiries:
Seatoria
Rue de la Loi 42
1000 Brussels, Belgium
Email: [email protected]
Phone: +32 2 789 002 14